Privacy Policy , terms and conditions

Privacy Policy

At Luban Pride, we are committed to protecting your privacy. We collect only the data necessary to improve your shopping experience and deliver our services more effectively. Information we may collect includes your name, email address, shipping address, phone number, and order history. We use this data to process orders, communicate with customers, send promotional emails, and enhance our services. We do not share your information with third parties except for delivery purposes or to comply with legal requirements. By using our website, you agree to this privacy policy. ​

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Terms of Service

  1.  Orders: Orders are processed within 1–2 business days. If a product is unavailable, customers will be informed of alternatives or the expected restock date. If the item becomes available shortly after, we will notify the customer immediately.
  2. Payment: We accept secure electronic payments. All transactions are encrypted for your safety.
  3. Delivery: Orders within Bahrain are shipped in 1–3 business days. Orders to other GCC countries take 5–7 business days. International shipping times may vary depending on the destination and shipping rates.
  4. Prices & Offers: All prices include VAT unless otherwise stated. Luban Pride reserves the right to change prices or end offers without prior notice.
  5. Free Delivery: Free delivery may apply to orders that meet a specified amount announced during seasonal promotions or specific campaigns.
  6. Intellectual Property: All content on the site is the property of Luban Pride and may not be reused or republished without prior written consent.


Account Registration

When registering on Luban Pride’s website, users must provide accurate and truthful information including full name, email address, and phone number. The company reserves the right to suspend or delete accounts containing false or misleading data. Your account helps facilitate purchases, track orders, and receive updates and offers. Please keep your login credentials confidential and do not share them with others.

Your account helps facilitate purchases, track orders, and receive updates and offers. Please keep your login credentials confidential and do not share them with others.


Return & Exchange Policy

We are committed to your satisfaction and offer a flexible return and exchange policy:

  • Products can be returned or exchanged within 3 days of receipt, provided they are unused and in original condition.
  • Opened, used, or customized items (e.g., hand-wrapped gifts) are not eligible for return or exchange.
  • Customers bear return shipping fees unless the mistake is on our end.
  • Customers bear return shipping fees unless the mistake is on our end.
  • If an incorrect or damaged item is received, we take full responsibility and will replace or compensate accordingly.

Refunds are not issued in cash. Instead, a store credit voucher of equal value will be provided, redeemable in-store or online.


Gift Policy

We offer gift wrapping services for selected products. Please note:

  • Gift items that are customized or hand-wrapped are not eligible for return or exchange.
  • Gifts are packaged securely and elegantly according to the occasion.
  • In the event of an issue with an item inside a sealed gift box, please contact us and we will resolve the issue per our return policy.


Website Use & Cookies Policy

By using our website, you agree to the following terms:

  • The website must not be used for unlawful purposes, intellectual property violations, or any form of content misuse.
  • We reserve the right to suspend or restrict access for users violating these terms.
  • Our website uses cookies to enhance user experience and deliver personalized content.
  • By continuing to browse our site, you agree to the use of cookies. You can manage your browser settings to disable cookies, though this may impact some functionalities.

We ensure cookie data is securely handled and not shared with third parties.


User Responsibilities

Your use of Luban Pride’s website indicates your agreement to:

  • Provide accurate and up-to-date information when registering or placing orders.
  • Maintain the confidentiality of your login credentials.
  • Use the site only for lawful purposes in line with local and international laws.
  • We reserve the right to take appropriate actions for misuse, including account cancellation or legal action where necessary.

We are committed to protecting your data, but you are also responsible for safeguarding your personal information during use.


Secure Payments

Luban Pride uses a trusted third-party payment gateway to ensure all transactions are safe and encrypted. We do not store your credit card details on our servers.

By using our payment services, you agree to the terms and policies of the external provider. Please review their privacy and security standards as needed.


Policy Updates & Contact

These policies may be updated periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date. We recommend reviewing this policy regularly.

For any inquiries Please feel free to Contact Us